Strategic Business Planning

If you Fail to Plan, you are Planning to Fail!

We help organisations of any size to set their strategic goals, improve operational efficiency and drive world class levels of performance, while improving customer satisfaction and loyalty.

Our proven strategic planning methods leverage input from key decision makers within the organisation, interviews with individual contributors and discussions with key customers to develop the strategic plan and align organisational objectives for maximum business results. In addition, we will align the strategy with customer service industry standards and best practices to ensure your success.

Our team of dedicated business consultants, each has over twenty years of industry experience covering a wide range of industries. Our consultants are experts at helping your organization manage the rapid change and complexities inherent to technology service operations. They have spent their careers running service and support operations and solving the complex problems that challenge the industry.

JCT Business Solutions can help you create a comprehensive strategic plan, KPIs and goals to lead your organisation to the next level of performance. The plan will provide a three to five year roadmap to guide your organisational development and help eliminate the chaos that can result from poor planning.

We use our proven planning processes to collect input from executives, individual contributors and other key stakeholders to ensure the plan is aligned with your corporate objectives. The customer service strategic plan will allow you to prepare for and implement the strategies and tactics necessary to achieve your organisational goals and objectives.

Our strategic planning process will take into consideration a number of critical factors associated with your including:

  • Market conditions that impact growth and service demand
  • The  state of the organization, performance gaps and areas for improvement
  • Service level targets necessary to meet customer satisfaction goals
  • Resource requirements to meet projected service demand
  • Staff training and development initiatives
  • A review of the Service offering portfolio
  • Service tools and systems to enhance efficiency and productivity
  • The financial plan for the organisation
  • And more…

Our Approach
JCT Business Solutions will facilitate meetings, conduct research, identify requirements and gather the necessary data to develop the strategic plan for your operation. We also create the planning documents and provide an executive presentation to communicate the strategy to senior management and the staff.


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